Shipping policy

Shipping Policy

Thank you for shopping with Northern Lights Mysteries!

Order Processing

Orders are processed within 5-7 business days (excluding weekends and holidays) after payment has been received. During holidays, promotions, or high-order volume periods, processing times may be slightly longer.

Shipping

We currently ship within the United States.

Shipping rates are calculated at checkout based on your order's weight, size, and destination. Once your order has shipped, you will receive a confirmation email with tracking information, when available.

Delivery Times

Estimated delivery times begin after your order has been processed and shipped. Delivery times may vary depending on the shipping carrier, weather conditions, holidays, or other unforeseen delays.

Lost or Delayed Packages

Once a package has been handed over to the shipping carrier, Northern Lights Mysteries is not responsible for delays caused by the carrier. If your package appears lost, please contact the shipping carrier first. If you need additional assistance, feel free to contact us.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided at checkout. Additional shipping charges may apply if a package is returned and needs to be reshipped.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item(s) and packaging. We will review the issue and work with you to find a resolution.